Privacy Policy
Last updated: August 7, 2026
Who we are
The Cave Zanzibar operates this website and the visitor experience at Jambiani Kibigija, Jambiani 72108, Unguja South, Zanzibar, Tanzania. Contact us at info@thecavezanzibar.com or +255 670 707 000.
Information we collect
When you contact us or request a booking, we may collect your name, email address, telephone or WhatsApp number, preferred visit date and time, group size, selected experience, and information included in your message. The website and hosting provider may also record technical information such as IP address, browser type, device information, referring page, and security logs.
How we use information
We use information to respond to enquiries, check availability, manage booking requests, provide customer service, prevent abuse, maintain website security, meet legal obligations, and improve our services. Form submissions are stored privately in the WordPress administration area and may also be sent by email to the team.
Microsoft Advertising
If Microsoft Universal Event Tracking (UET) is enabled, it is used to measure advertising performance and whether an advertisement resulted in a booking request. Advertising storage is denied by default and is updated only according to the consent choice made on the website. We do not intentionally send names, email addresses, telephone numbers, booking messages, or other directly identifying form data to Microsoft Advertising.
Service providers and external links
We may use website hosting, email delivery, Microsoft Advertising, Google Maps, WhatsApp, Instagram, and other providers needed to operate the website and communicate with visitors. These providers process information under their own terms and privacy notices. Selecting a map, WhatsApp, or social-media link may transfer you to the provider’s website or application.
Retention
We keep personal information only for as long as reasonably necessary to handle an enquiry or booking, maintain business and security records, resolve disputes, and meet applicable legal requirements. Information is deleted or anonymised when it is no longer required.
Your choices
You may ask us to access, correct, or delete personal information we hold about you, subject to applicable law and legitimate record-keeping needs. Advertising-cookie choices can be changed using the Cookie settings control.
Children and sensitive information
Booking requests involving children must be submitted by a parent, guardian, or responsible adult. Do not submit unnecessary sensitive information through the website forms.
Security and changes
We use reasonable administrative and technical safeguards, but no online transmission is completely risk-free. This policy may be updated when our services, providers, or legal obligations change.